Privacy Policy

Privacy Statement Encantada.eu

27 January 2021

This document describes how we use and process your personal data, provided in a readable and transparent manner. It also tells you what rights you can exercise in relation to your personal data (such as the right to object) and how you can contact us.

We might amend the Privacy Statement from time to time, so we recommend you visit this page occasionally to make sure you know where you stand.

And now, the sad but necessary bit: If you disagree with this Privacy Statement, you should discontinue using our services. If you agree with our Privacy Statement, then you’re all set to book your holiday with us.

What kind of personal data does Encantada.eu collect?

We can’t help you book your holiday without information, so when you use our services there are certain things we ask for. This is typically routine information – your name and your contact details. You might also decide to submit additional information related to your upcoming stay (for example, your anticipated arrival time).

In addition to this, we also collect information from the computer, phone, tablet or other device you use to access our services. This includes the IP address, the browser you’re using and your language settings. There are also situations in which we receive information about you from others or when we automatically collect other information.

This is the general overview but if you’d like to know more about the information we collect, we go into more detail below.

Why does Encantada.eu collect and use your personal data?

The main reason we ask you for personal details is to help you book your holiday in Casa Rural Encantada in Benamargosa.

We also use your personal data to contact you about the latest news and special offers through our newsletter. There are other uses, too. If you’d like to find out what they are, read on for a more detailed explanation below.

How does Encantada.eu share your data with third parties?

There are different parties integrated into Encantada.eu’s services, in various ways and for various reasons. The primary reason we share your data is to supply the Trip Provider with the relevant information to complete your Trip Reservation.

We involve other parties to provide you with the Encantada.eu services. This includes, for example, Mail Chimp for sending a newsletter to subscribers. Or, in some cases, if we’re required to by law, we might share your data with governmental or other authorities. For example we are obligated to communicate guest data to the Spanish police department.

Below, we go into more detail about how the information you share with us is used and exchanged with these parties.

How does Encantada.eu make use of social media?

The use of social media may be integrated into Encantada.eu services in various ways. These will involve us collecting some of your personal data or the social media provider receiving some of your information. If you’d like to learn more about how this information is used and exchanged, read on.

What security and retention procedures does Encantada.eu put in place to safeguard your personal data?

We have implemented a range of procedures to prevent unauthorised access to, and the misuse of, personal data that we process. Read more about security and retention procedures below.

How can you control the personal data you’ve given to Encantada.eu?

You have the right to review the personal data we keep about you at any time. You can request access to or deletion of your personal data by sending us an email. See www.encantada.eu for our email address.

Who is responsible for the processing of personal data on the Encantada.eu website?

Encantada.eu, located in Tilburg, The Netherlands, controls the processing of personal data for the provision of its services.

What kind of personal data does Encantada.eu collect?

Personal data you give to us.

Encantada.eu collects and uses information you provide to us. When you make a reservation, you are (at a minimum) asked for your name and email address. We may also ask for your home address, telephone number, payment information, date of birth, the names of the people travelling with you and any preferences you might have for your stay.

You might also be invited to write reviews to help inform others about the experiences you had. When you write a review for Encantada.eu, we’ll collect any information you’ve included, along with your display name.

Personal data you give us about others.

Of course, you might not simply be making a reservation for yourself. You might be taking a holiday with other people or making a reservation on someone else’s behalf. In both those scenarios, you will provide their details as part of the reservation.

At this point, we have to make it clear that it’s your responsibility to ensure that the person or people you have provided personal data about are aware that you’ve done so, and that they have understood and accepted how Encantada.eu uses their information (as described in this Privacy Statement).

Personal data we collect automatically.

Whether or not you end up making a reservation, when you visit our website we automatically collect certain information. This includes your IP address, the date and time you accessed our services, and information about your computer’s hardware and software (such as the operating system, the internet browser used, software/application version data and your language settings). We also collect information about clicks and which pages have been shown to you.

Personal data we receive from other sources.

It’s not just the things you tell us, though – we may also receive information about you from other sources. These include for example our mailing tool. Mail Chimp provides us with information about whether or not you opened the email we sent.

Why does Encantada.eu collect and use your personal data?

We use the information collected about you for a variety of purposes. Your personal data may be used in the following ways:

  1. Reservations: First and foremost, we use your personal data to complete and administer your online reservation – which is essential for what we do. This includes sending you communications that relate to your reservation, such as confirmations, modifications and reminders.
  2. Using your contact information to send you regular news about Encantada. You can unsubscribe from email marketing communications quickly, easily and at any time. All you need to do is click on the ‘Unsubscribe’ link included in each newsletter or other communication.
  3. Communicating with you: There might be other times when we get in touch, including by email, by post, by phone or by texting you. Which method we choose depends on the contact information you’ve previously shared.
  4. Customer reviews and other destination-related information: During and after your stay, we might invite you to submit a review. We can also make it possible for the people you’re travelling with or whom you’ve booked a reservation for to do this instead.

Providing your personal data to Encantada.eu is voluntary. However, we may only be able to provide you with certain services if we can collect some personal data. For instance, we can’t process your reservation if we don’t collect your name and contact details.

What security and retention procedures does Encantada.eu put in place to safeguard your personal data?

We have procedures in place to prevent unauthorised access to, and the misuse of, personal data.

We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorised personnel are permitted to access personal data in the course of their work.

We’ll keep your personal data for as long as we think it’s necessary to enable you to use our services or to provide our services to, to comply with applicable laws, resolve any disputes and otherwise to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we keep about you is covered by this Privacy Statement.

How can you control the personal data you’ve given to Encantada.eu?

We want you to be in control of how your personal data is used by us. You can do this in the following ways:

  1. You can ask us for a copy of the personal data we hold about you,
  2. You can inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you. As explained below, you can make some of these changes yourself when you have a user account,
  3. In certain situations, you can ask us to erase, block, or restrict the processing of the personal data we hold about you, or object to particular ways in which we are using your personal data,

We rely on you to make sure that your personal information is complete, accurate and current. Please do let us know about any changes to, or inaccuracies in, your personal information as soon as possible.

If you want to exercise your right of access or erasure, all you need to do is to send an email with the request. See www.encantada.eu for our email address.

 

Cookie statement

Whenever you use our online services, we use cookies.

Cookies can be used in various ways, including to make the Encantada.eu website work or to analyse traffic.

Read on below to learn more about what a ‘cookie’ is and how they’re used.

What are cookies and online tracking technologies?

A web browser cookie is a small text file that websites place on your computer’s or mobile device’s web browser.

These cookies store information about the content you view and interact with, in order to remember your preferences and settings or analyse how you use online services.

Web browser cookies may store information such as your IP address or another identifier, your browser type, and information about the content you view and interact with on digital services. By storing this information, web browser cookies can remember your preferences and settings for online services and analyse how you use them.

How are cookies used?

Cookies are used to collect information, including:

  • IP address
  • Device ID
  • Viewed pages
  • Browser type
  • Browsing information
  • Operating system
  • Internet service provider
  • Timestamp

How to contact us

If you have any questions about this cookie statement, please send us an email. See www.encantada.eu for our contact details.

Our cookie statement may also be updated from time to time. We recommend that you visit this page regularly to stay up to date with updates.